Guest Intelligence: Know Every Guest Before They Arrive

Overview

The best service is when a guest mentions something once and never has to say it again. Their wine preference. Their daughter's nut allergy. The corner table they love. That they always come on Fridays.

Elyra remembers all of it. Every interaction across calls, emails, bookings, and visits is captured into a living guest profile. When someone walks through the door, your team knows exactly who they are and what makes their experience special. It is the feeling of a neighbourhood restaurant, scaled to every guest.

How It Works

Guest Intelligence aggregates data from every touchpoint. A phone call mentions a shellfish allergy. It is captured. An email requests a quiet corner. It is noted. A booking includes a birthday celebration. It is flagged. Over time, each guest profile becomes a comprehensive picture of who they are.

Before each service, your team receives a briefing: who is coming, what they like, what to watch for, and any special occasions to acknowledge.

Key Benefits

• Automatic profile building . Guest data is captured from every interaction without manual entry
• Dietary and allergy tracking . Critical health information is always visible to your team
• Occasion alerts . Birthdays, anniversaries, and milestones are flagged automatically
• Visit history . See frequency, spend patterns, and preferences over time
• Pre-service briefings . Your team arrives prepared for every guest
• Outbound ready . Every preference, visit pattern, and occasion feeds directly into your campaigns, so outreach is always personal and never generic

Get Started

Guest Intelligence activates automatically as your restaurant processes bookings and interactions through Elyra. Profiles build organically, no data entry required.