Voice Agent: Never Miss Another Booking

Overview

Your phone rings at 11pm on a Friday. A party of eight wants to book for tomorrow night. With Elyra's Voice Agent, that call gets answered instantly, no voicemail, no missed opportunity.

But answering the call is just the beginning. What matters is what happens next. Most restaurants lose guests at the edges: the call that goes to voicemail, the transfer that nobody picks up, the question that gets a "call back later." With Elyra, there are no dead ends. Every guest is taken care of, every time.

No Guest Left Behind

When a situation requires your team, the Voice Agent transfers the call. If nobody picks up, the call comes right back to the AI. The guest is never left waiting on a dead line. The agent continues the conversation, offers to arrange a callback, or resolves the issue directly.

If the AI cannot fully resolve it either, it sends your team a message with full context and requests a callback on behalf of the guest. The guest hangs up knowing someone will get back to them. Your team gets the details without having missed a beat.

Every possible path leads to the guest being helped. That is the standard.

Key Benefits

• 24/7 availability . Never miss a booking, even outside business hours
• Smart escalation . Complex situations are routed to your team with full context
• Seamless fallback . If your team cannot answer a transfer, the call returns to the AI so the guest is never left alone
• Callback requests . When the AI cannot resolve it live, it arranges a callback and notifies your team with everything they need
• Multilingual support . Serve guests in their preferred language automatically
• Call transcripts . Every conversation is logged for your records

Get Started

Connect your restaurant's phone line and the Voice Agent starts answering calls immediately. Configure your booking rules, set your escalation preferences, and let Elyra handle the rest.