The Challenge
Cheri-Lee is a beloved neighborhood restaurant with a loyal following, but the team struggled to scale the personal touch that made them special. Guest preferences were tracked on paper, reservations were managed by phone, and the staff spent more time on logistics than hospitality.
The Solution
Elyra's platform gave Cheri-Lee a complete picture of every guest — past visits, dietary preferences, special occasions, and communication history. The AI voice agent handles reservations while the team focuses on what they do best: creating memorable dining experiences.
The Results
- Repeat guest rate doubled from 30% to 62% in four months
- Average booking value increased by 18% through personalized upselling
- Staff reported feeling less stressed and more connected to guests
- Zero missed reservations since going live with Elyra