The Challenge
Kasai operates multiple restaurant locations, each with its own booking flow and guest preferences. During peak hours, staff were overwhelmed with phone calls, leading to missed reservations and frustrated guests. Managing consistency across locations was a constant struggle.
The Solution
With Elyra's AI voice agent and unified booking platform, Kasai centralized guest communication across all locations. The AI handles incoming calls 24/7, takes reservations, answers menu questions, and routes complex requests to the right team member.
The Results
- 80% reduction in missed calls during peak service hours
- 25+ hours of staff time reclaimed per week across all locations
- Guest satisfaction scores increased by 32% within three months
- Repeat booking rate climbed from 45% to 68%