The Challenge
O'Learys operates over 30 sports bar and entertainment venues. On game nights and event evenings, call volume spikes dramatically. Staff couldn't keep up with reservation requests, leading to double bookings, long hold times, and lost revenue from large party inquiries.
The Solution
Elyra's AI voice agent was deployed across all O'Learys locations, handling the surge in calls during peak events. The platform manages large party bookings, event reservations, and walk-in waitlists — all synchronized across venues in real time.
The Results
- Call handling capacity increased by 300% on game nights
- Double bookings eliminated entirely across all 30+ venues
- Large party revenue grew by 45% through better inquiry capture
- Staff turnover decreased as team members spent less time on the phone